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May 6, 2019
How to Deal with Hard-to-Reach Units

How to Deal with Hard-to-Reach Units

Are inaccessible portable restroom units costing you money? For every blocked unit, PROs face a reduction in driver efficiency and an increase in customer service calls. […]
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August 20, 2018
Are Customer Surveys Worth the Effort

Are Customer Surveys Worth the Effort?

Customer feedback is critical not only for the growth of your business but also for catching small problems before they turn into a crisis. While some […]
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July 16, 2018
How to Respond to a Customer Who Doesn't Think You Cleaned Units as Scheduled

How to Respond to a Customer Who Doesn’t Think You Cleaned Units as Scheduled

Customers consider clean and sanitary portable restroom units a priority, which is why maintaining your service schedule is essential. Part of your reputation depends on the […]
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July 2, 2018
How to Handle Off-Hour Calls

How to Handle Off-Hour Calls

Phone calls after 5 p.m. are inevitable in the portable sanitation industry. Your response to after-hour sales and service calls affect your company’s reputation and bottom […]
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