Although you rent portable toilets, you may receive calls about many other services, from clogged sewer lines to full septic tanks. In some cases, you may have the pumper truck and fittings to handle the task. However, certain situations require special permits and equipment.
Either way, when a potential customer calls, you want to be able to answer their questions and respond to their requests. Below, you’ll find standard pumping terms, definitions, and ideas for expanding your business while maintaining legal compliance.
Different codes, soil types, and climates can affect what your business can and can’t pump. Therefore, not all portable restroom owners are able to pump non-human waste or have the equipment to do things like clean lines or grease traps.
Common pumping terms in the portable sanitation industry include:
In addition to extending your service hours or offering emergency services, PROs may want to expand their service categories. Supplying customers with portable toilets and sinks may remain your key offering, but you may also provide septic pumping or drain cleaning services.
In addition, if you’re willing to navigate various local codes and regulations, you may be able to take advantage of opportunities, such as:
Typically, PROs secure permits to dump human waste at local waste stations. These permits usually don’t allow the dumping of other substances, including rainwater, pond water, grease, or other forms of non-human liquid waste or sludge.
However, if a large market needs these types of services, it may be beneficial to check out the requirements and costs of obtaining permits. For further assistance, use this guide to understanding licenses, permits, and regulations.
Undoubtedly, people will ask your service technicians or office staff about tasks unrelated to portable restrooms. Define what services your company provides so that every employee can answer a potential customer’s question during the first interaction.
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