Trust is a wonderful thing in a portable restroom business. And it’s required when drivers spend most of their day in the field. But oversight is critical to the success of your company. Having checks and balances and documented processes make verifying route completion easier. It reduces “he said, she said” situations and confirms that new hires meet your service standards.
In addition, tracking route completion helps you identify potential problems like sites that take longer than average to clean while also providing insights vital to a growing company. Develop a system that fits into driver workflows, improves customer satisfaction, and scales to meet your needs.
Standardizing your inspection and documentation process means every driver follows the same steps every time. A repetitive process helps them form muscle memory so they can examine and clean the unit quickly without referencing a checklist over and over. It’s also the starting point you can build upon as your company grows.
Incorporating technology into your route verification and completion system can streamline the reporting and documenting process. Platforms like ServiceCore provide back-office tools and driver apps, giving each employee the information required to perform their job. All-in-one routing software lets you plan routes and confirm driver locations in real time. Others like GoCanvas digitalize your service checklist.
Portable restroom inventory tools can also capture and store service data. Fulcrum’s Portable Restroom Service App uses a serial number or barcode to monitor unit locations. You can customize it to include an inspection checklist, signature verification, and more.
Route completion and verification systems reduce calls from customers who don’t think you cleaned units as scheduled. However, no plans are foolproof, and human error is simply a part of nature. PROs can perform spot checks to verify that drivers completed each inspection, cleaning, and sanitizing step. It’s also a good idea to stop by job sites if employees routinely go over or under the allotted time. Remember to document your findings and communicate with your driver to determine if they need additional training.
Customer feedback is also a great way to track your service and satisfaction in the field. For instance, AirVote integrates with your customer relationship management (CRM) or routing software, allowing you to view service activities by location and record restroom user feedback. Customers scan a QR code to rate the unit’s condition and leave comments. AirVote offers real-time alerts, helping PROs address complaints promptly.
As your portable restroom business grows, tracking assets and employees is crucial. By developing a route completion system early, you can train drivers to follow standard procedures and help them understand how deviation impacts their time and your customers. It also provides peace of mind and can be invaluable when handling demanding clients.
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