Until you go through the situation a few times, you might be a little unsure of what to do if you or an employee discovers that one of your portable restroom units has been damaged at a construction site or event. It’s important to handle the situation in a way that creates as little friction as possible between your company and the customer. Here are some suggested steps to resolve the situation.
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Step 1: Inform the company owner (unless that’s you) that a unit has been damaged. Provide details of the extent of the damage, the location of the unit and who the customer is
Step 2: Document the damage by taking photos or writing down specific notes. Include the unit number if applicable
Step 3: Contact the job foreman or event organizer and inform them of the situation
Step 4: Do not fix the damage or move the unit until the customer acknowledges the damage
Step 5: Once the customer acknowledges the damage, promptly repair the unit if possible or replace it with a different one
Step 6: When billing, charge the applicable fee for the damages
Step 7: If the customer’s accounting department questions the charges, inform them that someone from their company confirmed and acknowledged the damage
* Damage can be handled differently depending on whether or not a damage waiver was in place and what the details of the waiver are
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