INFOGRAPHIC: What to Do If One of Your Units is Damaged

Until you go through the situation a few times, you might be a little unsure of what to do if you or an employee discovers that one of your portable restroom units has been damaged at a construction site or event. It’s important to handle the situation in a way that creates as little friction as possible between your company and the customer. Here are some suggested steps to resolve the situation.

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What to Do if You Discover That One of Your Units Has Been Damaged

Step 1: Inform the company owner (unless that’s you) that a unit has been damaged. Provide details of the extent of the damage, the location of the unit and who the customer is

Step 2: Document the damage by taking photos or writing down specific notes. Include the unit number if applicable

Step 3: Contact the job foreman or event organizer and inform them of the situation

Step 4: Do not fix the damage or move the unit until the customer acknowledges the damage

Step 5: Once the customer acknowledges the damage, promptly repair the unit if possible or replace it with a different one

Step 6: When billing, charge the applicable fee for the damages

Step 7: If the customer’s accounting department questions the charges, inform them that someone from their company confirmed and acknowledged the damage

* Damage can be handled differently depending on whether or not a damage waiver was in place and what the details of the waiver are