While no PRO wants to deal with spilled waste, it’s critical to know how to respond. Jumping into action and properly handling the situation will prevent safety issues for the public, not to mention a public relations crisis for your company.
The infographic below provides an easy-to-follow process for responding to a waste spill and also advice for dealing with some of the common causes of spills. Familiarizing yourself with this information will help you be prepared in the event of an issue.
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Step 1 – Contain the spill to prevent it from spreading.
Step 2 – Use your wand to vacuum up as much of the spill as possible.
Step 3 – Use water, soap and your brush to clean the area as best you can.
Step 4 – If it’s necessary to briefly leave the spill unattended for any reason, notify the customer first and give them an estimate of how quickly you’ll be back to clean it. Don’t surprise them with a mess.
Full Waste Tank – Clear any waste in the hose and empty the tank at the dumpsite before returning to service.
Cracked Sight Bubble – In the very short term, use rags or paper towels and duct tape to plug the leak. Make proper repairs as soon as possible.
Frozen Waste Tank or Hose – Park the truck somewhere warm. You may be able to thaw a frozen hose by carefully warming it with a torch. Otherwise, swap out with a spare hose.
Cracked Toilet Tank or Tipped Over Toilet – Pump the remaining waste from the toilet and exchange it for a new toilet as soon as possible. Remember to communicate with the customer to keep them informed of the situation.