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As a PRO, you work long hours and put in a lot of sweat to provide customers with the products and service they need for their worksite or event. It can be frustrating when a customer doesn’t pay on time. You rely on that money to keep your business growing and thriving. If this is a challenge that puts a strain on your portable restroom business, consider these ways to ensure timely payments from customers:
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How to Ensure Timely Payments from Customers
- Perform Credit Checks on New Customers Before Accepting Jobs
- Discuss Billing Terms Up Front & Make Sure the Customer Clearly Understands Them
- Include the Billing Terms on the Contract
- Make Sure the Invoice You Provide Clearly Explains Charges, Due Date(s) and Penalties for Late Payments
- Send a Reminder Email or Make a Reminder Phone Call a Few Days Before the Payment Due Date
- Consider Adding Remote Payment Processing on Mobile Devices to Make It More Convenient for Customers to Pay Their Bills
- Have a Documented Process in Place Detailing How to Deal with Collections. Include Who is in Charge of Contacting Customers and a Timeline of When Contact Should Be Made and What Steps Should Be Taken
- Consider Offering Discounts for Paying Early Like 2% Off if Payment is Received 20 Days Before the Due Date. Or, Offer Special Promotions or Sales to Customers Who Consistently Pay Early
- Follow Up with Phone Calls and/or Emails if Payment is Past Due
- Charge a Late Fee if Payment is Not Received on Time
- If the Customer Continues to Withhold Payment After Repeated Reminders, Consider Hiring a Collection Agency or Filing a Lawsuit. However, in Many Cases, the Amount Owed is Not Worth the Fees and Time
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